Thursday, November 5, 2009

"What makes you the cremation expert?"

I received a question about why we are the cremation experts. I can understand that with all the inflated claims out their it can be hard to believe someone when they claim to be an expert. I can however assure you that our claims to be a cremation expert are well founded. Below is a post I had written a few months ago about why we are the preferred cremation provider in the area. It is not by chance we are so well trusted by the community.

My family has performed and overseen our own cremations for over 20 years. We where also the first funeral home in the county to install a crematory. We personally over see over twelve hundred cremations annually and remain the only funeral home in the area that operates two crematories. I hope that the answers below will help to put in perspective why we are so trusted.

Because of the superior level of care we give to your loved one and our personal accountability to you, we now served as a bench mark to others in cremation service. We are proud to set the bar so high and be the standard that others are judged by.

My family and our staff has created and adheres to a Cremation Code of Ethics. I am unaware of any cremation provider in our area besides us that has a cremation code of ethics. In the next blog post I will post our cremation code of ethics for everyone to read.

1. No Subcontractors or Brokers Involved. We are the oldest and most trusted cremations provider in the area, personally overseeing our own cremations for two decades. We own and operate our own, on-premise crematory facility. Even though all funeral home advertise “cremation services”, most people are shocked to learn that the important cremation process itself is subcontracted out to a third party who services multiple parties and operates their services from places like garages and industrial warehouses, often in other counties. We wish to emphasize that your family member is always under our direct care and never leaves our facilities.

2. Peace of Mind. We developed and adhere to a rigid 15 point pre-cremation checklist that requires independent verification by 2 professional cremationists Including one licensed member of the Watts Family. It takes more effort to ensure that the cremation is handled with the highest standards of care and dignity. However, we believe it is well worth it.

3. No Waiting. By owning our crematory and controlling the entire process, we guarantee that once all necessary approvals have been received, the cremation will take place within 36 hours.
If the cremation is not completed in the 36 hour time period, you don't owe us for the cremation fee. No other area cremation provider offers such a guarantee.

4. Final Goodbyes. All cremation services we offer from Simplicity Cremation TM to our Tribute of Memories Service TM includes a time for the family to say Goodbye. While most funeral homes will allow you to say Goodbye there are usually additional services and costs involved. We feel that you should never have to pay extra to say Goodby to your love one.

5. Highest Standards. We are members of the Cremation Association of North America which provides advanced certifications to our staff. We wish to emphasize our cremationist are trained by the Cremation Association of North America, even though Florida Law does not require training. Because of this many area crematory staff members are not licensed funeral care providers or have advanced training form the Cremation Association Of North America. We feel that this is not acceptable, when it comes to the care of your loved one. We are also members of the National Funeral Directors Association. This provides further assurances to you that we hold ourselves to the highest standards, and are committed to honesty, dignity, quality and value.

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